Common questions

Below are answers to the most common questions that we receive. More FAQs regarding Chapter 22 are available in the Iowa Public Information Board's website. For faculty and staff looking for instructions on record retrieval, we have information listed here.

Common questions

Anyone is welcome to file a request for information.

Iowa law states that records should be made available during customary office hours, and many simple requests can be completed immediately or within a day or two. However, Iowa law allows public entities such as the UI to determine whether a public record is also a confidential record that need not be released.

The law allows some exceptions to the general rule that public records must be provided. If that is the case, you will be notified with the appropriate section of the law cited as explanation. 

If your request will require more than one hour to retrieve documents, there may be charges. If there are charges, you may be required to pay an estimated cost before the UI will begin retrieval of documents that may respond to your request. See Public Records Fee Schedule.

The Iowa Code allows governmental bodies, such as the UI, to charge a "reasonable fee" for expenses associated with retrieving, copying, and supervising the examination of public records, but those fees can only be based on actual costs. Governmental bodies may not charge a fee simply to examine a record; however, the governmental agency may charge a fee if the volume of records to be examined is large enough to require supervision to maintain the integrity of the records.

The law is mandatory and imposes penalties for noncompliance. The law allows the imposition of damages of up to $500 per violation against persons who improperly deny access to public records. 

Some documents kept by the UI and other public agencies are not subject to public release. In some cases, these documents can be disclosed following the redaction — “blacking out” — of the information that is confidential.
Iowa Code Section 22.7 has a list of documents that are confidential. The primary exemptions that apply to University documents include:

  • Personal information in records regarding a student, prospective student, or former student*
  • Personal information in confidential personnel records of UI employees
  • Hospital, medical, and professional counselor records
  • Trade secrets
  • Police officers' investigative reports, except where disclosure is authorized elsewhere in the Iowa Code
  • Records containing information from people outside of government, if disclosure would discourage them from providing information that is not required by law
  • Certain financial records
  • Reports provided to government agencies that contain information that would give advantage to competitors and serve no public purpose
  • Information concerning security procedures or emergency preparedness information to protect governmental employees, visitors to campus, persons in the care of the University and/or property (see details below)

The Family Educational Rights and Privacy Act (FERPA) is a federal law that also protects the privacy of student records.

If only some information is confidential, that confidential portion is generally redacted or blacked out. The document is then provided to the requester with the redactions explained by reference to the appropriate section of the law.

Any student information maintained by the UI. Examples include grades, enrollment records, class schedules, printed class lists, and test papers. Educational records can exist in many forms: handwritten note, computer file, print, tape, CD, DVD, film, or microfilm. Some records are protected by the Family Education Rights and Privacy Act (FERPA)

If original records are provided, the UI will have someone present to supervise the requester as they examine records. The UI is allowed to charge fees for such supervision. The UI may also set reasonable rules for examination of the records to preserve them. For example, it may establish a rule to maintain the order of documents

A requester who has concerns about a decision to deny release of public records may contact the UI Office of the General Counsel, phone (319) 335-3696 or e-mail Concerns or complaints may also be addressed to the Iowa Public Information Board.

Instructions for records retrieval are available at public records instructions.